Minor Ailment
Virtual Assessments
Silver Scripts in an online pharmacy that brings together pharmacists and patients throughout Ontario for virtual consultation and assessments. You do not have to come to the pharmacy to consult in person, instead you speak with our pharmacists virtually using a smartphone, tablet or computer.
To book a virtual consultation with our pharmacists you must
Be 18 years of age or older
*Those under 18 can still be assessed if consent is provided by a parent/guardian
Have any of the 13 medical conditions classified as a minor ailment
Have a valid OHIP card
Minor ailments are described as health conditions that can be managed with minimal treatment and/or self-care strategies, and currently include:
Allergic Rhinitis
You may experience some of the symptoms below:
Sneezing
Stuffy nose or runny nose
Itchy nose, eye, or throat
Typically, more than 7 days of continuous symptoms
Conjunctivitis
You may experience some of the symptoms below:
Eye redness and difficulty opening eyes in the morning
Appearance of sticky or watery fluids from the eye
Mild scratching, itching, or burning sensation
Bright lights hurt your eyes
Dermatitis
You may experience some of the symptoms below:
Dry, red, and itchy skin
Cracked and oozed blisters
Darker or lighter patches of skin
Scaly and patchy skin
Impetigo
You may experience some of the symptoms below:
Bump that changes into a blister surrounded by rash
Yellow discharge that dries to form a "golden" or "honey-coloured" crust
Can affect face, arms or legs
Cold Sores
You may experience some of the symptoms below:
Rash or bump around border of the lip
Presence of clear, sticky fluid around the rash
Itching, tingling, or burning may lead to the rash
Redness or inflamed skin around the rash
Thrush
You may experience some of the symptoms below:
White or creamy-white spots / patches on the lips, inside of mouth, tongue and /or the roof of the mouth
Cottage cheese-like appearance
Patches can be scraped off
Dry mouth and / or loss of taste
Hemorrhoids
You may experience some of the symptoms below:
Itching, burning or swollen (with or without pain) around the anal / rectum area
Bright red blood during / after bowel movement
Constipation and difficulty in having a bowel movement
Presence of a lump in the anal / rectum area
GERD
You may experience some of the symptoms below:
Burping / stomach acid rise from the stomach into the mouth
Burning feeling in the stomach or lower chest rising to the neck
Trouble getting a good night's sleep because of heartburn
Pain in the middle of the upper stomach area
Nausea
Sprains
& Strains
You may experience some of the symptoms below:
Pain, swelling or tenderness (light to medium)
Redness or bruising
Limited motion and muscle weakness
Injury is associated with overworking or muscle / joint injured
Tick Bite
(Lyme disease Prevention)
You may experience some of the symptoms below:
A red lump present, but swelling, blistering, bruising, itching or other infections may develop
Mild allergic reaction (hives, rash, and light swelling at the bite site)
Dysmenorrhea (Painful Menstrual Cramps)
You may experience some of the symptoms below:
Pain and cramps in the lower abdominal area
Pain in the lower back and starting a few hours before onset of a period
Pain can last a few hours to days
Urinary Tract Infections
You may experience some of the symptoms below:
Frequent urination, pain while urinating and difficulty holding in urine
Pain in lower abdomen and a small amount of blood in the urine
Absence of vaginal discharge
Cloudy or foul-smelling urine
Insect bites and urticaria (hives)
You may experience some of the symptoms below:
Batches of welts (wheals) that can arise anywhere on the body
Symptoms that persist for more than six weeks and recur often and anytime
Mild allergic reaction (hives, rash, and light swelling at the bite site)
Flare ups triggered by heat, exercise or stress
Painful swelling the eyes, cheeks or lips
A red lump present, but swelling, blistering, brusing, itching or other infections may develop
Welts that vary in size, change shape, and appear and fade repeatedly
Welts that might be red, purple or skin-coloured, depending on your skin tone
Itchiness (pruritus)
Frequently Asked Questions
What do I need for my virtual consultation?
- A smartphone, computer, or tablet with video and microphone, or a telephone
- A strong and secure internet connection
- An email address (for appointment links and reminders)
- A private space to have your virtual visit
- Your Ontario Health Insurance (OHIP) card and other health/drug insurance
What can I expect during my virtual consultation?
The pharmacist will speak with you about your concerns. Depending on your needs, the pharmacist may suggest either of the following next steps:
- Issue you a prescription to start your recommended treatment
- Ask you to see your family doctor or visit a walk-in clinic
- Ask you to go to your nearest Emergency Department.
- Recommend self-care measures and/or over-the-counter items that do not require a prescription, if appropriate
If I require a prescription medication, can I have it delivered to me from your pharmacy?
Yes! Our goal is to take care of all your health and wellness needs. Silver Scripts Pharmacy will deliver your medications right to your door. However, you also have the option to get your prescription filled at any pharmacy in Ontario.
Can I get all of my prescription medications from you?
Yes! We are a fully accredited pharmacy. Please let us know if you’d like to transfer your prescriptions to us and we’ll take care of the rest.
Can I book an appointment for a family member?
Yes, you can book an appointment for a family member. When you are filling out the booking form, you can provide your own name as the contact, and your Family member’s name and information as the patient. The appointment link will be sent to the email address provided in the intake form.
