Technology continues to play a more prominent role in all aspects of our lives. You see it in schools, at work, and the home. One area where there have also been significant technological advancements in recent years is pharmacy. Pharmacies have been able to utilize modern technology to evolve how they operate and serve their customer base. Strides have been made to make it easier and more efficient for people to fill, manage and monitor their prescription and medication needs.
Below, our pharmacists outline some of the top technology advancements in pharmacy:
Many pharmacies are now offering their patrons the ability to manage all their prescriptions and medications from one app that is accessible via their smartphones. You can request refills, see the status of your medication, and have access to many other convenient features.
Medication reminder devices
Remembering to take your medication at the right time and the appropriate dosage is necessary. But we also know that it can be easy to forget to take your pills. Medication reminder devices help people remember to take their medication. There are several devices on the market, but increasingly pharmacies are including this capability in an app you can access from your phone.
Automated customer outreach
Using customer relationship management (CRM) software, pharmacies are using digital tools to manage customer interactions through a variety of channels online, including social media, email, and text messaging. Customers receive useful information from the pharmacy, health tips, and other information that is customized to the specific customer.
Automated dispensing cabinets
Many pharmacies have made the switch to automated dispensing cabinets to control and monitor drug distribution. This technology helps to reduce human error, increase fill time, and frees up more time for pharmacists and staff to provide service to patrons.
Medication Therapy Management (MTM)
This is an online platform that is used to manage a patient’s medication. This allows pharmacists to review people’s prescriptions and address any medication issues (if any). This can help reduce redundancy, ensure medications are taken correctly and avoid prescriptions that could interfere with each other. Pharmacists can use this information to provide consultation to the patient and/or caregiver.
The Online Pharmacy
Like many other service-based businesses, many pharmacies are moving many of the services they offer to customers online. No longer do you need to physically go into the pharmacy. You can do everything you previously did in the pharmacy from the comfort of your own home. All you will need is a computer, tablet, or smartphone. This is ideal for people with mobility issues or does not have transportation.
Enjoying the tech benefits by registering with Silver Scripts today!
Silver Scripts uses advanced verification technology to enhance medication accuracy. We offer a convenient and easy-to-use app for you to use after registration. It allows you to manage your account, medications, and refills online. Download it today on the Apple Store or Google Play.